About Us


The Office of Institutional Effectiveness supports the University’s mission, values, and core commitments by providing institutional research and leadership in the areas of accreditation and assessment.

The mission will be achieved through:

  • Collecting, analyzing, and distributing high quality research.
  • Coordinating a comprehensive system of Program Reviews that contribute to the mission and strategic goals of the University and all five schools.
  • Providing guidance and data support for the University assessment cycle, Institutional Learning Outcomes, and learning outcomes.
  • Consulting with departments, programs, and schools from start to finish on research projects to ensure legitimacy and rigor of data.
  • Guiding and facilitating the process of reaffirmation of accreditation.
  • Closing the assessment loop by facilitating the use of research to make informed resource allocation and policy decisions.

OIE Staff Bios

Lisa Bortman, EdD

Associate Provost for Assessment and Institutional Effectiveness
310.506.4393 | lisa.bortman@pepperdine.edu

Lisa Bortman joined Pepperdine University in 2011 as the Assistant Provost for the Office of Institutional Effectiveness. From 2006 to 2011, Lisa Bortman served as the Associate Academic Dean and Director of First Year Programs, Advising and Academic Assessment at Whittier College. Lisa was also the campus coordinator of the Mellon Mays Undergraduate Fellowship, a national grant that supports under-represented students in their pursuit of doctoral education. Lisa’s research focuses on academic practices that lead to first- and second-year student success, with a special interest in academic engagement and faculty-student relationships. In 2006, her research was recognized by the National Association of Academic Advising (NACADA). In 2009, Lisa was honored as Outstanding First-Year Student Advocate of the Year by the National Resource Center for The First-Year Experience and Students in Transition. Lisa worked for many years as a faculty member and as Dean of Allied Health Professions at Lasell College (Newton, MA). She also served as an Educational Consultant and Assessment Expert for the American Physical Therapy Association (1997-2003). In 2006, Lisa earned an Ed.D. from the University of Massachusetts (Boston), a doctoral program that specializes in preparing leaders in higher education who are committed to fostering, facilitating, and managing change in diverse settings. Lisa earned a Master’s Degree in Educational Leadership from Bridgewater State College and a Bachelor of Science degree from Northeastern University in Boston.

Lily Pang, MBA

Director of Institutional Research
310.506.4130 | lily.pang@pepperdine.edu

Lily Pang, Director of Institutional Research, is a graduate of Pepperdine with a B.S. degree in Business Administration and an MBA with emphasis in programming and quantitative analysis. Her previous work experiences with the IT department include managing computer labs, teaching technology classes, and providing consultation to doctoral students on data analysis using SPSS. Lily oversees the statistical reports on the OIE website to ensure accuracy and timeliness in satisfying the requirements for accreditation and compliances. She serves as the IPEDS keyholder for the University. Lily also directs institutional research projects and performs comparative analysis using data from national databases. She collaborates with the IT-Business Intelligence team to create data warehouse portfolios using OLAP technology.

Jazmin Zane, PhD

Associate Director of Institutional Research
310.506.4375 | jazmin.zane@pepperdine.edu

Jazmin Zane joined Pepperdine University in 2013 as the Associate Director of Institutional Research. Jazmin earned her doctorate degree in Social Welfare at the University of California, Los Angeles, and her research focuses on obesity, public-health policy, systems theory, and community-based participatory research. Jazmin has worked on various research projects with the UCLA Center for Health Policy Research, the UCLA Psychology Department, the UCLA Integrated Substance Abuse Programs, and she was a co-investigator on a fast food menu labeling study in the UCLA Department of Social Welfare. She has overseen the success of several projects, including two community-based environmental health research projects conducted in Los Angeles County. Jazmin brings a strong analytical background to OIE and has extensive experience with quantitative data analysis in STATA. She handles national educational survey data requests for OIE, and produces a wide range of analytic reports, including publication-quality research reports and analysis that supports planning, institutional evaluation, and strategic decision-making within the University.

Atlas Yu, MPP

Senior Research Associate
310.506.6209 | atlas.yu@pepperdine.edu

Atlas Yu, a Pepperdine alumnus from the School of Public Policy, joined the Office of Institutional Effectives as a Senior Research Associate in May 2014. Atlas obtained extensive research and statistical experience from various national institutions both in the U.S. and China. In his current position, he assists with the development of the data warehouse, collects, extracts, and creates data dashboards, and provides guidance, assistance, and consultation for ePortfolies and LiveText. Atlas also supports both students and faculty development in utilizing web-based tools for student learning.

Leanne Portzel

Office Manager
310.506.6629 | leanne.portzel@pepperdine.edu

Leanne Portzel has served as office manager for the Office of Institutional Effectiveness since August 2015. Leanne has more than 15 years of experience in non-profit development, including capital campaign strategy, donor communications, and foundation proposals. In her role at OIE, she uses her organizational and writing skills to assist the department in supporting student success at Pepperdine. Leanne holds a Master in International Business from the University of South Carolina and a B.A. in Political Science and Spanish from the University of North Carolina at Chapel Hill.