OIE MISSION STATEMENT:
The Office of Institutional Effectiveness supports the University’s mission, values,
and core commitments by providing institutional research and leadership in the areas
of accreditation and assessment.
The mission will be achieved through:
- Collecting, analyzing, and distributing high quality research.
- Coordinating a comprehensive system of Program Reviews that contribute to the mission
and strategic goals of the University and all five schools.
- Providing guidance and data support for the University assessment cycle, Institutional
Learning Outcomes, and learning outcomes.
- Consulting with departments, programs, and schools from start to finish on research
projects to ensure legitimacy and rigor of data.
- Guiding and facilitating the process of reaffirmation of accreditation.
- Closing the assessment loop by facilitating the use of research to make informed
resource allocation and policy decisions.
Lisa Bortman, Ed.D.
Assistant Provost for Assessment and Institutional Effectiveness
310.506.4393 | firstname.lastname@example.org
Lisa Bortman joined Pepperdine University in 2011 as the Assistant Provost for the
Office of Institutional Effectiveness. From 2006 to 2011, Lisa Bortman served as
the Associate Academic Dean and Director of First Year Programs, Advising and Academic
Assessment at Whittier College. Lisa was also the campus coordinator of the Mellon
Mays Undergraduate Fellowship, a national grant that supports under-represented
students in their pursuit of doctoral education. Lisa’s research focuses on academic
practices that lead to first- and second-year student success, with a special interest
in academic engagement and faculty-student relationships. In 2006, her research
was recognized by the National Association of Academic Advising (NACADA). In 2009,
Lisa was honored as Outstanding First-Year Student Advocate of the Year by the National
Resource Center for The First-Year Experience and Students in Transition. Lisa worked
for many years as a faculty member and as Dean of Allied Health Professions at Lasell
College (Newton, MA). She also served as an Educational Consultant and Assessment
Expert for the American Physical Therapy Association (1997-2003). In 2006, Lisa
earned an Ed.D. from the University of Massachusetts (Boston), a doctoral program
that specializes in preparing leaders in higher education who are committed to fostering,
facilitating, and managing change in diverse settings. Lisa earned a Master’s Degree
in Educational Leadership from Bridgewater State College and a Bachelor of Science
degree from Northeastern University in Boston.
Director of Institutional Research
310.506.4130 | email@example.com
Lily Pang, Director of Institutional Research, is a Pepperdine alumna with a B.S.
degree in Business Administration and an MBA with emphasis in programming and quantitative
analysis. Her previous work experience include managing computer labs, teaching
technology classes, and consulting doctoral students on data analysis using SPSS.
She supports the university’s accreditation and program review process. She also
directs the institutional research projects and collaborates with IT staff to create
data warehouse portfolios.
Jazmin Zane, Ph.D.
Associate Director of Institutional Research
310.506.4375 | firstname.lastname@example.org
Jazmin Zane joined Pepperdine University in 2013 as the Associate Director of Institutional Research.
Jazmin earned her doctorate degree in Social Welfare at the University of California, Los Angeles, and
her research focuses on obesity, public-health policy, systems theory, and community-based participatory
research. Jazmin has worked on various research projects with the UCLA Center for Health Policy Research,
the UCLA Psychology Department, the UCLA Integrated Substance Abuse Programs, and she was a co-investigator
on a fast food menu labeling study in the UCLA Department of Social Welfare. She has overseen the success
of several projects, including two community-based environmental health research projects conducted in
Los Angeles County. Jazmin brings a strong analytical background to OIE and has extensive experience with
quantitative data analysis in STATA. She handles national educational survey data requests for OIE, and
produces a wide range of analytic reports, including publication-quality research reports and analysis that
supports planning, institutional evaluation, and strategic decision-making within the University.
Data Analyst/Office Manager
310.506.6629 | email@example.com
Christine serves as the Office Manager and Data Analyst in the Office of Institutional
Effectiveness of Pepperdine University. She has a B.A. in Management and a B.S.
in Accounting. Prior to joining Pepperdine, Christine was employed as an accountant
for Procter & Gamble and Guitar Center Inc. in the U.S. She has also worked in the
areas of budgeting, business administration and marketing in multi-national corporations
such as Philips and Canon in Hong Kong. She is eager to apply her management and
analytical skills to support the Office of Institutional Effectiveness in fulfilling
its missions. She is responsible for the smooth operation of the office as well
as data analysis to support university strategic planning, decision-making, accreditation,
and national rankings. Her tasks also include completing surveys and consulting
with other university departments to ensure the validity of data. She contributes
to the office’s goals of facilitating high quality research as she aids the directors
in their assessments.