• Accreditation
    • Accreditation Overview
    • WASC Redesign
    • WASC Reports
    • WASC Resources
    • Program Specific
    • WASC EER Visit
  • Program Reviews
    • Program Review Overview
    • Program Review Schedule
    • Program Review Archive
  • Data Warehouse
    • Quick Facts
    • Common Data Set
    • Fact Book
    • Interactive Reports
    • Public Reports
    • National Surveys
    • Research Briefs
    • Strategic Plan
    • Educational Effectiveness Indicators
  • Learning Outcomes
    • IEOs
    • Program Learning Outcomes
    • Writing SLOs
    • SLOs in Course Syllabi
    • SLOs Evidence
    • Assessment Tools
    • Assessment Grant
  • Resources
    • Data/Research Request
    • Peer Institutions
    • OIE Workshop
    • University Survey Calendar
  • About Us
    • Advancement of Student Learning Council (ASLC)
    • EdInfo Analtyics Team

About Us


The Office of Institutional Effectiveness supports the University’s mission, values, and core commitments by providing institutional research and leadership in the areas of accreditation and assessment.

The mission will be achieved through:
  • Collecting, analyzing, and distributing high quality research.
  • Coordinating a comprehensive system of Program Reviews that contribute to the mission and strategic goals of the University and all five schools.
  • Providing guidance and data support for the University assessment cycle, Institutional Learning Outcomes, and learning outcomes.
  • Consulting with departments, programs, and schools from start to finish on research projects to ensure legitimacy and rigor of data.
  • Guiding and facilitating the process of reaffirmation of accreditation.
  • Closing the assessment loop by facilitating the use of research to make informed resource allocation and policy decisions.

OIE Staff Bios

Lisa Bortman, Ed.D.

Assistant Provost for Assessment and Institutional Effectiveness
310.506.4393 |
Lisa Bortman joined Pepperdine University in 2011 as the Assistant Provost for the Office of Institutional Effectiveness. From 2006 to 2011, Lisa Bortman served as the Associate Academic Dean and Director of First Year Programs, Advising and Academic Assessment at Whittier College. Lisa was also the campus coordinator of the Mellon Mays Undergraduate Fellowship, a national grant that supports under-represented students in their pursuit of doctoral education. Lisa’s research focuses on academic practices that lead to first- and second-year student success, with a special interest in academic engagement and faculty-student relationships. In 2006, her research was recognized by the National Association of Academic Advising (NACADA). In 2009, Lisa was honored as Outstanding First-Year Student Advocate of the Year by the National Resource Center for The First-Year Experience and Students in Transition. Lisa worked for many years as a faculty member and as Dean of Allied Health Professions at Lasell College (Newton, MA). She also served as an Educational Consultant and Assessment Expert for the American Physical Therapy Association (1997-2003). In 2006, Lisa earned an Ed.D. from the University of Massachusetts (Boston), a doctoral program that specializes in preparing leaders in higher education who are committed to fostering, facilitating, and managing change in diverse settings. Lisa earned a Master’s Degree in Educational Leadership from Bridgewater State College and a Bachelor of Science degree from Northeastern University in Boston.

Lily Pang

Director of Institutional Research
310.506.4130 |
Lily Pang, Director of Institutional Research, is a Pepperdine alumna with a B.S. degree in Business Administration and an MBA with emphasis in programming and quantitative analysis. Her previous work experience include managing computer labs, teaching technology classes, and consulting doctoral students on data analysis using SPSS. She supports the university’s accreditation and program review process. She also directs the institutional research projects and collaborates with IT staff to create data warehouse portfolios.

Jazmin Zane, Ph.D.

Associate Director of Institutional Research
310.506.4375 |
Jazmin Zane joined Pepperdine University in 2013 as the Associate Director of Institutional Research. Jazmin earned her doctorate degree in Social Welfare at the University of California, Los Angeles, and her research focuses on obesity, public-health policy, systems theory, and community-based participatory research. Jazmin has worked on various research projects with the UCLA Center for Health Policy Research, the UCLA Psychology Department, the UCLA Integrated Substance Abuse Programs, and she was a co-investigator on a fast food menu labeling study in the UCLA Department of Social Welfare. She has overseen the success of several projects, including two community-based environmental health research projects conducted in Los Angeles County. Jazmin brings a strong analytical background to OIE and has extensive experience with quantitative data analysis in STATA. She handles national educational survey data requests for OIE, and produces a wide range of analytic reports, including publication-quality research reports and analysis that supports planning, institutional evaluation, and strategic decision-making within the University.

Christine Tsui

Data Analyst/Office Manager
310.506.6629 |
Christine serves as the Office Manager and Data Analyst in the Office of Institutional Effectiveness of Pepperdine University. She has a B.A. in Management and a B.S. in Accounting. Prior to joining Pepperdine, Christine was employed as an accountant for Procter & Gamble and Guitar Center Inc. in the U.S. She has also worked in the areas of budgeting, business administration and marketing in multi-national corporations such as Philips and Canon in Hong Kong. She is eager to apply her management and analytical skills to support the Office of Institutional Effectiveness in fulfilling its missions. She is responsible for the smooth operation of the office as well as data analysis to support university strategic planning, decision-making, accreditation, and national rankings. Her tasks also include completing surveys and consulting with other university departments to ensure the validity of data. She contributes to the office’s goals of facilitating high quality research as she aids the directors in their assessments.